While before the program your main contact will be in the Berlin office, you will receive the contact information of your local Ayusa coordinator with your host family information. We at Ayusa believe it is important that you and your host family have one local contact who knows both you and the family. The coordinator visits each family prior to your stay with them. They will also meet with you and the family right after your arrival to speak with you about the program. The coordinator lives within an hour distance of you to come in case you or the host family have any problems or need support.
The Ayusa local coordinators generally have been au pairs or exchange students themselves and thus understand what it means to live with a host family and be surrounded by a foreign langauge and culture. Of course, you also get the phone number and e-mail of the Berlin office and a 24-hour phone number in case of an emergency situation.
We take the support of our participants seriously and want to do our best that you and your host family have a successful time in Germany!